Data Deletion Instructions

Last updated: 16 July 2026

This page explains how to request deletion of personal data held by Fyxo Spaces Private Limited ("Fyxo", "we", "us", or "our") in connection with the Fyxo Connect platform (the "Platform"). It supplements our Privacy Policy and is provided in accordance with India's Digital Personal Data Protection Act, 2023 ("DPDP Act") and the requirements of Meta Platforms, Inc.

In short: if you are a business using Fyxo Connect, you can delete your data yourself from within the Platform, or email us to have your account erased. If you are a customer who messaged a business on WhatsApp or Instagram, please contact that business directly — they control your data, and we act only on their instructions. Either way, you can always write to ceo@fyxo.ai and we will help.

1. Who this page applies to

Two groups of people have data on the Platform, and the route to deletion differs for each:

Clients — the businesses (and their team members) who sign up for and use Fyxo Connect. We are the Data Fiduciary for this data, so you can request deletion directly from us.
End Customers — the customers of our Clients who message those Clients on WhatsApp or Instagram. We act only as a Data Processor here: the Client is the Data Fiduciary and controls this data. Requests should go to that business, and we will support them in carrying it out.

2. If you are a Client (a business using Fyxo Connect)

2.1 Delete data yourself, from inside the Platform

You stay in control of your own account and can do the following at any time while signed in:

Delete individual contacts — open Contacts, select a contact, and choose Delete. This removes the contact and their conversation history.
Delete conversations — open a chat in the Team Inbox and choose Delete conversation.
Disconnect a channel — open Settings → Connected accounts and disconnect your WhatsApp Business Account or Instagram professional account. This revokes and erases the stored access token immediately and stops any further data flowing to us from Meta.
Delete your entire account — open Settings → Account → Delete account and confirm. This begins the full erasure described in Section 4.

2.2 Request deletion by email

If you cannot access your account, or would prefer we handle it, email ceo@fyxo.ai from the email address registered to your account with the subject line "Data Deletion Request". Please include:

your registered email address and business name;
whether you want your entire account deleted, or only specific data (and if so, which); and
any connected WhatsApp number or Instagram handle you want disconnected.

We may ask you to verify your identity before proceeding — this protects you against someone else deleting your data.

3. If you are an End Customer (you messaged a business)

If you messaged a business that uses Fyxo Connect and want your data deleted, the business — not Fyxo — is the controller of that data. You have two options:

Contact the business directly (recommended). They can delete your contact record and conversation history from their Fyxo Connect account immediately, using the steps in Section 2.1.
Contact us at ceo@fyxo.ai. Tell us the WhatsApp number or Instagram handle you used and, if you know it, the name of the business you messaged. We will identify the relevant Client, forward your request, and assist them in fulfilling it. Where we are permitted to act directly, we will.

You can also stop future marketing messages at any time by replying STOP to a WhatsApp message from the business. We honour opt-outs automatically.

4. What is deleted

When a Client account is deleted, we delete or irreversibly anonymise:

account and profile information (name, email, business name, hashed password);
the business profile, products, FAQs, and automation flows you configured;
all contacts, contact lists, and recorded opt-in evidence;
all conversation and message history stored on our servers;
access tokens for your connected WhatsApp and Instagram accounts (revoked at Meta and erased); and
analytics and usage records tied to your account.

5. Deletion timelines

Stage	Timeline
We acknowledge your request	Within 72 hours
Access tokens revoked & channels disconnected	Immediately on request or disconnect
Data erased from live production systems	Within 30 days
Data purged from encrypted backups	Within 90 days, as backups rotate

We will confirm in writing once erasure is complete. Until backups rotate out, any residual copy remains encrypted and is not accessible for ordinary use.

6. What we may retain, and why

We retain personal data only for as long as necessary. In a small number of cases we must keep limited records even after deletion:

What we retain	Why	How long
Invoices, payment and tax records	Required under Indian tax and company law	Up to 8 years
Opt-out / "STOP" records (phone number only)	So we can keep honouring the opt-out and avoid messaging you again	Ongoing
Security, fraud and abuse logs	To protect the Platform and meet legal obligations	Up to 12 months
Aggregated, anonymised statistics	No longer identifies any individual	Indefinite

Card, UPI, and bank details are handled by our payment processor (Razorpay) and are never stored on our servers — deletion requests for those should also be directed to Razorpay.

7. Data obtained from Meta

Data we receive from Meta ("Platform Data") — WhatsApp and Instagram messages, comments, and contact identifiers — is stored only to provide the service to the Client who owns the connected account. When that Client disconnects the account or deletes their Fyxo Connect account, the associated Platform Data is deleted on the timeline in Section 5, and the access token is revoked at Meta. We do not sell Platform Data, share it with data brokers, use it for advertising, or use it to train AI models.

8. Your rights under the DPDP Act

Alongside erasure, you have the right to access a summary of the personal data we process about you, to request its correction or completion, to nominate someone to exercise your rights in the event of death or incapacity, and to raise a grievance with us. See our Privacy Policy for the full description of these rights.

9. Grievance Officer & contact

If you are unhappy with how we handled your deletion request, or have any question about it, you may contact our Grievance Officer:

Grievance Officer
Fyxo Spaces Private Limited
Hyderabad, India
Email: ceo@fyxo.ai

We aim to respond to all grievances within 30 days.

10. Changes to these instructions

We may update this page from time to time. When we do, we will revise the "Last updated" date above. Continued use of the Platform after changes take effect constitutes acceptance of the updated instructions.

Read our Privacy Policy →